Are Technologies Useful and Easy to Use: Results of A Cross-Sectional Survey


  • Adinet Lock LIGS University



Tools and technologies have strengths and weaknesses and can either reduce or increase complexity and make work easier or harder. This article aims to report the results of a survey that assessed the usefulness and ease of use of tools and technologies, and perceptions of participants about tools and technologies as a factor in complexity and project failure. A cross-sectional survey of 114 project managers, researchers, and decision-makers was conducted to assess if tools and technologies that participants use in their work are useful and easy to use by asking two questions based on a validated tool of user acceptance of technologies. Additionally, two questions asked participants which tools and technologies were most helpful in their work – one was an open question, and the other provided pre-selected choices of tools and technologies. Few participants chose tools and technologies as a factor that contributes to complexity and project failure, and most participants rated tools and technologies as useful and easy to use. However, the tools and technologies that were chosen by most as helpful for work, tend to be older and simpler and include tools such as checklists. In conclusion, even though tools and technologies are advancing rapidly, most participants in the current survey chose older tools and technologies as helpful in their work. The relevance of these findings is that there appears to be barriers to the adoption of newer technologies such as artificial intelligence and algorithms. The barriers to the adoption of new tools and technologies should be explored further.


Technologies, Tools, Utilization


Download data is not yet available.


Afridi, K., Turi, J. A., Zaufishan, B., & Rosak-Szyrocka, J. (2023). Impact of digital communications on project efficiency through ease of use and top management support. Heliyon, 9(7).

Barcevičius, E., Cibaitė, G., Codagnone, C., Gineikytė, V., Klimavičiūtė, L., Liva, G., . . . Vanini, I. (2019). Exploring Digital Government transformation in the EU. Publications Office of the European Union, Luxembourg.

Borges do Nascimento, I. J., Abdulazeem, H., Vasanthan, L. T., Martinez, E. Z., Zucoloto, M. L., Østengaard, L., . . . Novillo-Ortiz, D. (2023). Barriers and facilitators to utilizing digital health technologies by healthcare professionals. NPJ digital medicine, 6(1), 161.

Boyle, M. (2022, 18 October). Zoom, Teams, Slack Are Wreaking Havoc on Employee Productivity: Shifting between multiple apps to get stuff done drains workers’ time, efficiency and engagement. Can anything be done? Bloomberg. Retrieved from

Codagnone, C., Liva, G., Barcevičius, E., Misuraca, G., Klimavičiūtė, L., Benedetti, M., . . . Stewart, K. (2020). Assessing the impacts of digital government transformation in the EU.

Cooke-Davies, T., Cicmil, S., Crawford, L., & Richardson, K. (2007). We're not in Kansas anymore, Toto: Mapping the strange landscape of complexity theory, and its relationship to project management. Project Management Journal, 38(2), 50-61.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.

Döring, N., Moor, K. D., Fiedler, M., Schoenenberg, K., & Raake, A. (2022). Videoconference fatigue: A conceptual analysis. International journal of environmental research and public health, 19(4), 2061.

Edo, O. C., Ang, D., Etu, E.-E., Tenebe, I., Edo, S., & Diekola, O. A. (2023). Why do healthcare workers adopt digital health technologies-A cross-sectional study integrating the TAM and UTAUT model in a developing economy. International Journal of Information Management Data Insights, 3(2), 100186.

Guetibi, S., El Hammoumi, M., & Brito, A. C. (2024). Three dimensions’ comparison of two hospital centres: Usefulness, ease of use and functional analyses of the information system.

Haber, L., & Carmeli, A. (2023). Leading the challenges of implementing new technologies in organizations. Technology in Society, 74, 102300.

Mustonen, E. (2020). Knowledge Sharing in Multinational Virtual Teams. Itä-Suomen yliopisto,

Orwig, T., Sutaria, S., Wang, Z., Howard-Wilson, S., Dunlap, D., Lilly, C. M., . . . Hafer, N. (2024). Sampling of healthcare professionals’ perspective on point-of-care technologies from 2019–2021: A survey of benefits, concerns, and development. PLoS ONE, 19(3), e0299516.

Prochazkova, D., & Prochazka, J. (2020). Analysis, Management and Trade-off with Risks of Technical Facilities. In: Praha: ČVUT.

Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge: PMBOK Guide. Retrieved from Newton Square, PA:

Rohwer, E., Flother, J., Harth, V., & Mache, S. (2022). Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress. International journal of environmental research and public health, 19(6), 3625. doi:

Sowels, N. (2021). A Brief Introduction to Complexity Theory in Managing Public Services. Revue Française de Civilisation Britannique. French Journal of British Studies(XXVI-2).




How to Cite

Lock, A. (2024). Are Technologies Useful and Easy to Use: Results of A Cross-Sectional Survey. Advanced Journal of Social Science, 13(1), 19–24.